Category Archives: News

News

Good Catch: Failed Primary Feed

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Good Catch Overview

An InfraSource Harrisburg storm crew was dispatched to address a breaker outage affecting a large commercial customer. After patrolling the line, the crew determined the issue was in a section of underground primary cable. They contacted the System Operator (SO), who decided to re-energize for testing.

As soon as the breaker closed, the crew heard a problem in the underground cable and instructed the SO to open it back up. When they entered the switchgear room, they found it full of smoke and quickly opened the doors to ventilate the area.

Action Taken

Upon investigation, the crew discovered two newly installed primary feeds zip-tied to the energized bus. One feed had failed, and the other was tracking across the bus. The SO was contacted to de-energize the other feed, allowing the crew to safely remove the zip ties and inspect the cable.

Potential Hazard

If this issue had gone unnoticed, the energized bus and failed feed could have caused severe electrical hazards, including equipment damage, arc flash, or injury to personnel.

Outcome

The crew’s quick thinking and thorough inspection prevented a dangerous situation and ensured the safety of the facility and workers.

Kudos to the Harrisburg crew for their alertness and decisive action. Their commitment to safety and hazard reporting reflects the values of our safety culture—where every team member is empowered to observe, respond, and protect.

News

Commitment Coin Awarded After Swift, Life-Saving Response

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Adam Terpay, Daniel Tyler, Jeff Bidden, Mark Becht, Xavier Ingram, and Brad Klucsarits were honored with a Commitment Coin for their outstanding response during a critical incident.

The team was called into action after a 911 report of an electrocution. As details emerged, IFS crews were quickly dispatched to the scene. Working alongside first responders, the team sectionalized the circuit, restoring power to a busy city center while ensuring safety remained the top priority.

The incident involved a father-and-son painting crew operating a non-insulated articulating boom lift. Tragically, they made contact with an energized primary line. Thanks to the swift and professional efforts of IFS crews, the painters were safely extracted, allowing emergency services to provide immediate care.

Despite the high-stakes nature of the call and added pressure from media presence and onlookers, the IFS team remained calm, composed, and focused. Their professionalism ensured a safe resolution. We’re relieved to share that the individual who made contact with the primary is expected to make a full recovery.

In recognition of the crews extraordinary actions, they each were awarded the Quanta Commitment Coin—a prestigious honor reserved for individuals who exemplify exceptional safety practices and unwavering dedication to the well-being of others.

Matt Sarmento and Nick Christoff presented the Commitment Coin. Outstanding work, team!

Photo (Left to Right): Matt Sarmento, Nick Christoff, Adam Terpay, Daniel Tyler, Jeff Bidden, Mark Becht.

Not pictured: Xavier Ingram and Brad Klucsarits.

News

Beyond the Job: A Crew Member’s Quiet Heroism

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While conducting a routine inspection, Allan demonstrated extraordinary compassion and presence of mind in a moment that went far beyond the scope of their daily responsibilities. 

During the inspection, Allan was approached by a man who initiated a conversation with a simple question: “How are you doing today?” After exchanging greetings, the man revealed he was in distress, stating, “I want to kill myself,” before lying down in the middle of the road. 

Recognizing the urgency of the situation, the crew member responded calmly and empathetically: “Whatever you have going on, this isn’t the way to deal with it. How about we get out of the road and talk for a little while?” He offered the man cold water and stayed by his side, despite the man’s initial refusal to move. 

After a few minutes of conversation, the man agreed to a deal: he would move to the trailer in exchange for the water. As the crew member walked to retrieve it, he flagged down a passing hospital worker and asked them to alert the nearby fire department. 

By the time he returned, the man had again laid down in the road. The crew member remained with him, ensuring his safety until the fire department arrived. Ultimately, the responders were able to convince the man to accept transport to a hospital for care. 

In recognition of his extraordinary actions, Allan was awarded the Quanta Commitment Coin—a prestigious honor reserved for individuals who exemplify exceptional safety practices and unwavering dedication to the well-being of others.

This act of compassion, quick thinking, and unwavering commitment to safety and humanity exemplifies the spirit of the Quanta Commitment Coin. It’s a reminder that our greatest impact often comes not from the tasks we perform, but from the care we show to others—especially in their most vulnerable moments. 

News

Good Catch: Barn Fire Prevented

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Good Catch Overview
While arriving at a job site one morning, a crew member noticed a large fire dangerously close to a nearby barn. Strong winds were pushing the flames directly toward the structure, creating an urgent and hazardous situation.

Action Taken
The crew member quickly pulled into the homeowner’s driveway and found them unaware of the fire’s resurgence. After alerting them to the danger, they contacted a teammate to bring a vac truck to the scene. Using the truck’s water supply, they worked together to extinguish the flames before they reached the barn.

Outcome & Impact
Thanks to quick thinking and decisive action, the fire was extinguished before it could cause serious damage. The homeowners expressed deep gratitude, and a potentially devastating incident was successfully averted.

Kudos to the crew for their vigilance and commitment to safety. Their actions exemplify our safety-first culture—where every team member is empowered to observe, speak up, and act to prevent incidents before they occur.

News

Good Catch: Melted Shoe Discovered on Storm-Damaged Line

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Good Catch Overview

While responding to a storm-damaged single-phase LBD, the IFS crew initially found no visible damage. However, a closer inspection revealed a black burn mark below the tap dead-end, tracking toward the pole-to-pole guy wire.

Action Taken

An apprentice discovered that the dead-end insulator had flashed over, and the dead-end shoe was melted. The crew replaced both components and safely re-energized the line.

Had this gone unnoticed, the line could have continued tracking, potentially burning the ground or energizing the guy wire—posing a serious risk to future personnel.

Kudos to the IFS crew for their vigilance and dedication. Their actions reflect the core values of our safety culture—where every team member is encouraged to observe, question, and act to prevent hazards before they become incidents.

News

Good Catch: Dual Hot Legs Discovered During Streetlight Maintenance

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Good Catch Overview

While replacing and straightening streetlights, the IFS crew discovered a hazardous wiring issue. Upon opening the transformer, they noticed both hot legs were connected to the streetlight—despite the lights only requiring one hot leg at 120 volts.

Action Taken

The crew initiated a Stop Timeout, de-energized the secondary, and tested the light pole. Upon opening the streetlight door, they found the second hot leg exposed and untaped. They safely terminated the wire ends and re-energized the system after verifying voltage.

If the crew had not verified the transformer setup, the energized pole could have caused electric shock or arc flash, posing a serious risk to both workers and the public.

Thanks to their vigilance and adherence to safety protocols, the crew prevented a potentially dangerous situation.

Kudos to the IFS Crew for their vigilance and dedication. Their actions reflect the core values of our safety culture—where every team member is encouraged to observe, question, and act to prevent hazards before they become incidents.

News

Local Lineman Hailed as Hero After Life-Saving Act at Gas Station

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What began as a routine fuel stop quickly turned into a life-or-death situation—and thanks to the swift actions of Connor, a Journeyman Lineman with InfraSource, a life was saved.

While waiting in line at a local gas station, Connor witnessed an elderly man suddenly collapse, striking his head on the counter. Without hesitation, Connor sprang into action. He immediately assessed the man’s condition, determined he was unconscious, and directed the store attendant to call 911.

Relying on his First Aid and CPR training, Connor administered life-saving care, monitoring the man’s condition and keeping him stable and comfortable until emergency medical services arrived. His calm, decisive response ensured the man received critical care during those crucial early moments.

Witnesses and first responders praised Connor’s quick thinking and readiness to help. “All parties involved are thankful Connor was present, willing to help, and is well trained for this circumstance,” said a spokesperson from InfraSource.

In recognition of his extraordinary actions, Connor was awarded the Quanta Commitment Coin—a prestigious honor reserved for individuals who exemplify exceptional safety practices and unwavering dedication to the well-being of others.

Connor’s actions not only reflect his personal courage and preparedness but also embody InfraSource’s core values and commitment to safety. His story is a powerful reminder of how one person’s training and willingness to act can make a life-saving difference.

News

Good Catch: Mismarked Gas Main

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Staying Vigilant in the Field

Our Good Catch Program continues to spotlight employees who demonstrate exceptional awareness and commitment to safety. This month, we recognize a crew whose quick thinking and decisive action prevented what could have been a serious incident. Their use of stop work authority and attention to changing jobsite conditions exemplifies the proactive safety culture we strive to uphold.

Recognizing the Hazard

While trenching on Glenside Avenue, approximately 160 feet north of Greenwood, an IFS Civil Crew noticed a change in ground conditions. Rather than proceeding, they immediately halted excavation and began hand digging to investigate further. Their caution paid off—they uncovered a 6-inch plastic gas main crossing the trench diagonally, which had been mismarked by the locator as being 56 feet north of its actual location.

Verification and Response

An inspector was on site and verified the discovery. The crew’s decision to stop and reassess the situation not only prevented a potential dig-in but also safeguarded the surrounding community and infrastructure from a potentially dangerous gas line rupture.

Empowered to Act

This incident is a powerful reminder of the importance of empowering our teams to speak up and take action. The crew’s confidence in using their stop work authority, combined with their experience and adherence to safety protocols, made all the difference.

Kudos to the IFS Civil Crew for their vigilance and dedication. Their actions reflect the core values of our safety culture—where every team member is encouraged to observe, question, and act to prevent hazards before they become incidents.

News

Good Catch: Defective Gloves Identified

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Our Good Catch Program continues to highlight our employees who stay vigilant and identify potential hazards. By utilizing the energy wheel, our team thoroughly inspects and identifies STKY (Situations That Kill You) scenarios, leading to countless safety success stories. Our commitment to safety and precision continues to shine through the diligent efforts of our teams.

Coordination and Communication

Recently, an InfraSource NE Small Job Foreman (SJF) was performing an air test and inspection on his Class 2 rubber gloves when he discovered a defect in the rubber. These were new gloves, straight out of the box. The SJF initially performed an air test with an inflator and found no air leaks. However, during a subsequent visual check, the defect was detected.

Identifying and Resolving the Defect

This discovery underscores the importance of thorough testing and inspection of safety equipment before each use. The defect in the gloves could have posed a significant risk if not identified. Thanks to the vigilance and attention to detail of our team, this potential hazard was caught and addressed promptly.

Preventing Safety Hazards

This incident highlights the critical role of accurate and diligent inspection in preventing safety hazards and ensuring the reliability of our safety gear. The proactive measures taken by the InfraSource foreman exemplify our ongoing commitment to excellence and safety in all our operations.

Kudos to the team for their dedication and attention to detail, ensuring that our employees are equipped with safe and reliable gear.

News

Good Catch: InfraSource Crew Prevents Potential Hazard

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Our Good Catch Program continues to highlight our employees who stay vigilant and identify potential hazards. By utilizing the energy wheel, our team thoroughly inspects and identifies STKY (Situations That Kill You) scenarios, leading to countless safety success stories. Our commitment to safety and precision continues to shine through the diligent efforts of our teams.

Critical Safety Discovery

During a routine pole replacement and the installation of a new Normal Open Viper, an InfraSource crew made a critical safety discovery. While installing the VCR, the crew noticed that the center bushing was pointed downward. Acting swiftly, the Site Job Foreman (SJF) called for a Stop Timeout and alerted the General Foreman (GF).

Inspection and Resolution

Upon further inspection and discussion with the Construction Supervisor (CS), it was determined that the bushing’s position was unsafe for service. The crew disassembled the bushing and found that the brass break-away stud inside was broken in half. Recognizing the potential hazard, parts were promptly ordered, and repairs will be conducted in the field.

Commitment to Safety

This proactive identification of a serious issue before the VCR was put into operation highlights the crew’s dedication to safety and excellence. Kudos to the InfraSource team for their vigilance and quick action in preventing what could have been a significant problem. Their commitment ensures the continued reliability and safety of our services.